Hut - Online - FOREVER LOADING - Gameplay

[Habsy24]

Im stuck with a loading screen since 15 minutes to play online....

What is wrong ??

[Habsy24 · Accepted solution]

Everything is working.

Deleted.

Reinstalled.

Opened the file AFTER the download was complete. 

Thank you EA_Aljo !!

[EA_Joz]

Hey @Habsy24 is this still happening to you, if so what platform are you on?

EA_Joz

[Habsy24]

PS4.

Yeah, still doing the same thing... loading with the 3 dots is moving but the game never starts.

[Habsy24]

Even in practice mode... I just can’t play !!!

[EA_Aljo]

Hi there, @Habsy24 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[RHS9595]

You guys EA need to stop with the recycle restart your modem garbage! The game is broken everyone is having these problems it's not our connections you guys just can't get your stuff together and keep making NHL worse every year with some kind of a problem. 

[EA_Aljo]

@RHS9595 

We're not getting reports from everyone that they are experiencing this. If you can be more detailed on what your issue is, we'll try to get it resolved.

[Habsy24]

I deleted the game and reloaded it.

Now I can play but I can’t see the cards of the packs...

[EA_Aljo]

@Habsy24 

You'll need to delete and reinstall. Be sure to follow these steps exactly:

Delete anything NHL 21 related off your console.

Go to your consoles online store through a web browser and initiate the download.

Make sure the game and the update are both 100% installed. Do not enter the game while they are still installing.

Power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.

Try playing again and let me know if it's working or not.

[Habsy24 · Accepted solution]

Everything is working.

Deleted.

Reinstalled.

Opened the file AFTER the download was complete. 

Thank you EA_Aljo !!