How to set up call back? EA Help only allow me to use email

by killerjackni
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How to set up call back? EA Help only allow me to use email

★★ Novice

I use a code from third party suceessfully activate Battlefield V on my account, but the game didn't add to my library. I create almost seven cases about this issue, but none of them get reply from EA, and the link they send to set up of call back is expired. ALL OF THEM! It's almost been a week of this issue, and I'm really sick of it.

Message 1 of 11 (743 Views)

Accepted Solution

Re: How to set up call back? EA Help only allow me to use email

EA DICE Team

What browser are you using? And can you turn of any add block to see if that helps also clear cookies and cache can help @killerjackni 

 

/Atic 

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Message 10 of 11 (630 Views)

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Re: How to set up call back? EA Help only allow me to use email

@killerjackni You must be in a country that allows the call back option. The call back feature is available to North America, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Slovakia, Switzerland, and the UK.

If you are living in a country that doesn't support the 'call me' feature, you could use a Voice-Over-IP service (such as Skype) instead. Just put your location in the Voice-Over-IP service to UK and use that to call our UK number listed in the phone section here: http://help.ea.com/uk/article/contact-ea-help/

Here's how to start: https://help.ea.com/contact-us
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Twitter: Ragnarok013
Message 2 of 11 (735 Views)

Re: How to set up call back? EA Help only allow me to use email

★★ Novice
@ragnarok013 I live in US, so I think it should be an option for me. But every time I create a new case, the recommend contact option is always email, and I cannot change it.
Message 3 of 11 (732 Views)

Re: How to set up call back? EA Help only allow me to use email

@killerjackni It should allow you to change it, since you are in the US have you disabled any script or popup blockers that may be preventing the webpage from functioning? Have you tried another browser such as Internet Explorer to rule out a browser compatibility issue?
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Please mark a thread as solved if a post solves your issue.

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Twitter: Ragnarok013
Message 4 of 11 (730 Views)

Re: How to set up call back? EA Help only allow me to use email

★★ Novice

@U%RTMJW~$L{[W)E6]X]B5C.png

This what happened after I use Contact us.

Message 5 of 11 (714 Views)

Re: How to set up call back? EA Help only allow me to use email

EA DICE Team
Message 6 of 11 (698 Views)

Re: How to set up call back? EA Help only allow me to use email

★★ Novice

762W3Z3Z9~PSX%1BCD$5BE6.png

This is what happened after I click the link, is this common?

Message 7 of 11 (686 Views)

Re: How to set up call back? EA Help only allow me to use email

EA DICE Team

Hmm, you should get chat or C2C option, what country is chosen in the right corner for you?  @killerjackni 

 

/Atic 

Message 8 of 11 (653 Views)

Re: How to set up call back? EA Help only allow me to use email

★★ Novice
@EA_Atic United States.
Message 9 of 11 (640 Views)

Re: How to set up call back? EA Help only allow me to use email

EA DICE Team

What browser are you using? And can you turn of any add block to see if that helps also clear cookies and cache can help @killerjackni 

 

/Atic 

Message 10 of 11 (631 Views)