How to get support?

[83dab9ac456b59c4]

Good day.

I am already one week trying to get support from https://help.ea.com/, and I already want to start swearing

In one week I have 33 messages, and we even not close to start discuss my problem. Those guys, all the time sending me to use this guide - https://help.ea.com/en/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-g...

But it's bringing me all the time on the same page, where I created the first case. I tried to create a new case, and I am getting the same answer with, that's I need to use this guide. I created them a video how this Help button in game bringing me to the - https://m.help.ea.com/ru/help-top-issues/?product=star-wars-galaxy-heroes

This is really annoying, maybe there someone can help?

About my main problem. I made purchases in the store twice - https://store.galaxy-of-heroes.starwars.ea.com/, on 09/01 and 09/04 and an error appeared - “it is impossible to continue. The attempt failed. Try again. If the problem persists, use another payment method or try again later"

The money was debited from the card, but the purchase did not appear. In the game, I pressed restore purchases many times and nothing happened. I have two failed purchases in Order History. So I want someone to check it. 

[SanSdtBarbarossa]

@83dab9ac456b59c4 file a fraud report with your bank. thats the only thing to get your money back. we saw lots of these issues lately and EA doesnt seem to care.

[83dab9ac456b59c4]

Looks like there is no support in EA, it's a just couple of randoms. 10th days I am trying to solve my problem, and every day I am starting with same mail 

Thank you for contacting EA help. My name is Alex and I'm the advisor who is currently handling your case.

I reviewed your email and realize that you're facing a Star Wars: Galaxy of Heroes issue. I know it is bothersome. I'll try my best to address your concern.

Please elaborate the issue so I can assist you further!

I am looking forward to your reply. If you have any questions, let us know.

Thank you for giving me a chance to serve you. For any queries, you can always check our knowledge base at help.ea.com.

Thank you for contacting EA Help.

Every day person who answer me changing, and I need to start conversation again, and they can't read my case. I am trying to not be angry too much, but the person who manage support department - a character with very low intellectual abilities

[SanSdtBarbarossa]

@83dab9ac456b59c4 can i have your allycode pls?

[83dab9ac456b59c4]

We are going forward with support team, it's already 47 message, and yes, they're still sending me not working guide how to create ticket in game, and every morning I am sending new message with my problem..... what joke

[SanSdtBarbarossa]

@83dab9ac456b59c4 you havent provided your allycode here. please do so.
Also you may try the following:

1. Set the language of your phone to english
2. Restart your game fresh
3. Go to settings
4. Press help

you should get a live support chat. this only works properly with english phone settings

[83dab9ac456b59c4]

Oh, thx, I will try.

[SanSdtBarbarossa]

@83dab9ac456b59c4 and please provide your allycode here

[83dab9ac456b59c4]

Omg its help, I am get in Live chat now

My Aly code  437-378-547

Thx a lot m8

[SanSdtBarbarossa]

@83dab9ac456b59c4 thank you for sharing your allycode. i collect them and send them to the devs to better track the source of the bug down.