How to fix my connection got stuck on matchmaking only

[samparksh]

I’ve just resigned myself to the fact that I’ll never be able to play Apex Legends again. It’s very saddening.

[EA_Blueberry]

@samparksh 

We do not have any updates to share on this as we are not witnessing any significant issues with the matchmaking in your region. We advise contacting our LIve-Support team so they can pull up the account and dive deeper into 1:1 connection troubleshooting. It sounds frustrating indeed and we may need to have our specialists take a closer look at the accounts in this post whom are experiencing it from the surrounding region.

Click here to contact an EA Advisor

[Matrix_Queen]

@EA_Blueberry And what about those that aren't in/from India? Literally the troubleshooting thing is useless

[Matrix_Queen]

@MARINEdrive I have the same problem using PS4. I have only tried Belgium, Frankfurt, Amsterdam, London and Iowa. I can only play one game once in a while(technically one a day). I have tried everything

[DomalakFaynik]

This is not just an issue with a couple people from India. I currently live in Thailand and am having the same issue with my Xbox One. I can’t get in matches in any of the servers that show under 100 ping. I had no issue before Season 2 came out, but now I literally can’t play the game.

The reason you aren’t getting a lot of support claims is because there are hardly any people who own Xbox One’s in Southeast Asia. At least they are not sold here in Thailand. I brought my Xbox from America. Also, I am a casual gamer, so finding where to look to try to get this fixed was a challenge.

I bought an elite controller just to play this game, but it is unplayable. Sure, there aren’t many of us who aren’t able to play the game, but I don’t think that means things shouldn’t be attempted to be fixed for us few. That just means you will have less people playing your game, less people buying your items, less people buying your battle passes, but more people who have bad things to say about your game; and I am not sure that is something that developers want.

Please try to fix this issue! I am not tech savvy, but I will do whatever I can to try and aid in getting this fixed.

[MARINEdrive]

@DomalakFaynik @EA_Blueberry 

As Domalak has mentioned , this is not an isolated incident or case. We have multiple people reporting on this issue since Season 2 rolled out. 

It's particularly affecting XBox Users in the Asian region, and yes there are many more PS4 users here , so it may seem isolated.

I have been trying to play for weeks this season, and can only manage to connect to games when I am on London or Frankfurt data centers. The Ping is high at 140-160ms, making the gameplay laggy and terrible. Also I keep getting kicked out from games with Code:leaf and Code:net errors every few games. Making this experience with the game at the lowest point in playability.

None of the data centers close to our region allow us to play as it shows only 1 or 2 members in Queue once Readied up, and I strongly believe that this is a server Connectivity issue on your end. 

[ItzzMeSanthu]

@MARINEdrive Today too i shared the Trace required by EA, they either blame ISP or open Ports. Hope nothing can be resolved by EA.

[ItzzMeSanthu]

@Matrix_Queen yes they blame xbox or open ports as their main troubleshooting. They never check the issue from EA end.Simply waste of our time with them.

[MARINEdrive]

@ItzzMeSanthu @EA_Blueberry @DomalakFaynik 

This issue has still not been addressed or resolved. I did contact the EA Help Section for this issue as instructed by Blueberry. The response is the of the same standard, that I need to check with my ISP and check my ports. 

When it shows as All Ports open on my Xbox and the ISP confirming all ports are open through an email to me. There still does not seem to be an answer for this issue. 

The funny thing is that I can play other EA products and non-EA products with no issues, but only Apex has this issue for me.

The game is totally unplayable and I don't see any resolution in sight. Really unfortunate that one cannot play after investing so much time, effort and money on this game.

[ItzzMeSanthu]

yes they are completely ignoring the issue on their end, trained only to blame the console or open ports. Also they will ask us to fetch the trace and will not respond where the issue is. I just quit the game and switched over to another.