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How to contact support for Star Wars™ Galaxy of Heroes

by EA_Tom
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Original Post

How to contact support for Star Wars™ Galaxy of Heroes

[ Edited ]
Community Manager
Having trouble in Star Wars: Galaxy of Heroes? Here's how to get information and contact support.


Before contacting us

 

> Make sure you have your Player ID or Ally Code so that our EA Advisors can help you. ​



Tap the Help Button in the Settings menu
 
    1. Locate the ⚙️ Cog wheel icon/ Settings button in the top left corner of your screen

      Spoiler
      swgoh cog wheel.jpg
    2. Tap the Help button and you're game will connect to the EA Help support site
      Spoiler
      swgoh help button.PNG
      The page will display Star Wars Galaxy of Heroes support articles which could resolve your issue. If you can’t find a solution in a support article, please follow step make a support ticket.

    3. To make a support ticket 
      • Click the Contact Us button at the bottom of any article, or
        Spoiler
        swgoh contact us button1.jpg
      • Select the Contact Us button underneath the article options:
        Spoiler
        swgoh cog wheel.jpg

 

(SOURCE)

--Tom

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HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

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Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

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Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help