Help us improve Answers HQ! Take Survey No, Thanks

How to contact support for Star Wars™ Galaxy of Heroes

by EA_Tom

Original Post


How to contact support for Star Wars™ Galaxy of Heroes

[ Edited ]
Community Manager
Having trouble in Star Wars: Galaxy of Heroes? Here's how to contact support.

Tap Help in Settings if you have trouble

If you are having trouble with an aspect of the game, check our support articles by tapping Settingsand then Help.

Before contacting us

Make sure you have your Player ID or Ally Code so that our EA Advisors can assist you. ​

If you cannot find a solution there, tap on Settings then Contact Us and follow the on-screen instructions to create a support ticket.

Not seeing your purchased Crystals?

If you’ve purchased Crystals through the in-game store but have not received them, please try the following before contacting support:

  1. Tap on the cog icon (Settings) on the Cantina screen.

  2. Tap on Restore Purchases.

  3. This will make the game check for and resync any recent purchases.

  4. You’ll get a notification through in-game mail if your purchase is successfully restored. 



Message 1 of 1 (6,382 Views)


Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help