September 2017 - last edited October 2017
If you are having trouble with an aspect of the game, check our support articles by tapping Settingsand then Help.
Before contacting us
If you cannot find a solution there, tap on Settings then Contact Us and follow the on-screen instructions to create a support ticket.
Not seeing your purchased Crystals?
If you’ve purchased Crystals through the in-game store but have not received them, please try the following before contacting support: