March 2017
Same here. I pre-ordered ME:A on 02/22 and now I see no option to cancel it in my Order History, it's marked Completed and that's it.
I just realized today I could effectively buy the game slightly cheaper and get it a week earlier (well, 10 hours of it, that is) if I could 1: cancel that pre-order, 2: buy the Access monthly subscription for March, 3: buy the game again with the 10% Access discount (which roughly cancels out the Access fee of the month [or more, depending if the discount applies to the net or net+VAT total price).
This was the very first pre-order I ever placed for a game and I guess it will be the very last one because I got zero benefit of paying early but I did get locked out of potential benefits later on the road (still pre-launch!). Almost outrageous but I am the fool here, so...
March 2017
I was able to cancel my pre-order of Mass Effect Andromeda today by contacting EA (https://help.ea.com/en/contact-us/). The Game Adviser that chatted with me was super helpful and friendly, and he even gave me a 15% discount towards future Origin purchases.
Hope this helps!
March 2017 - last edited March 2017
Couldnt get the chat to work, but I was able to cancel my preorder for Andromeda through the telephone contact. Advisor was very helpful.
June 2018
September 2021
I want cancel my fifa 22 pre order too because of server is too bad and not useful in canada so I don't want play anymore this game