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Hot tub disappeared

by robnang02
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Hot tub disappeared

★★★★★ Novice
I earned the hot tub finally after buying bags with sim cash and earning lots of ducky bucks. I placed the hot tub in my home yesterday and today hot tub is gone and the room is back to the way it was prior to hot tub placement.
Message 1 of 5 (341 Views)
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Re: Hot tub disappeared

Do you still own the hot tub?

If not the best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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do not work for EA

Message 2 of 5 (323 Views)
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Re: Hot tub disappeared

★★★★★ Novice
While searching the forums yesterday to see if this was a known issue I came across a post where you told someone to open a case just like you did for me. I did open a case yesterday but I wanted to say Thank you for giving all the help to everyone. Trying to navigate the forums and getting help is a little frustrating so it's nice to see people helping others and not just trolling
Message 3 of 5 (308 Views)
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Re: Hot tub disappeared

Thank you for your kind words! I hope you issue gets solved. :eahigh_file:

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do not work for EA

Message 4 of 5 (279 Views)
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Re: Hot tub disappeared

★★ Newbie

Months later and still no fix for this. I'm not happy. Has anyone else been helped?

Message 5 of 5 (109 Views)
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