High ping and packet loss

[EA_Aljo]

@ONCE_Cosmos 

Can you try the test again using the European server? The IP is 159.153.72.252. Thanks!

[ONCE_Cosmos]

@EA_Aljo What to test? Dns? Port?

[EA_Aljo]

@ONCE_Cosmos 

Sorry. Run a UO Trace again using the instructions here.

[ONCE_Cosmos]

@EA_Aljo using the easo.ea.com? or the ip address?

[EA_Aljo]

@ONCE_Cosmos 

Use the IP for Europe. It is - 159.153.72.252.

[ONCE_Cosmos]

here it is

[ONCE_Cosmos]

hey this is my latest uo result

[ONCE_Cosmos]

any update of EA about this problem?

[Alienonym]

@ONCE_Cosmos No, once you gave your UOTrace, they'll write "oh it's good pings" or "look, here you have packet loss" like we don't know how to read their UOTrace and then nothing. I got through all of this in June and they just vanished, no more reply. So no, they won't update anything

[EA_Aljo]

@ONCE_Cosmos 

Sorry for the delayed response. I was off the last couple of days. As far as your recent trace goes, it looks ok until it gets to Dublin, but that could be due to the distance. The same goes for the other trace that shows the ping spike when your data gets to Los Angeles. Unfortunately, I'm out of ideas as you've done everything we can suggest other than replacing your modem/router. However, the connection to your equipment looks good so I think this is an issue with your ISP as the spike is occurring before you reach our servers.