Hello

[Supdude2341]

I woke up yesterday after playing Apex all day I did not do anything that could not be done such as cheating hacking vulgar language or anything of that matter and I was banned/suspended I just really want my account back this is one of my favorite games and I’m suspended for a week from the reason please help.

sincerely, Brayden 

[XHelperZ · Accepted solution]

Heya @Supdude2341,

If you really didn't do those things then it's possible your account was hacked, you should follow the steps mentioned in this thread:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

And if you really do think that the action taken against your account was incorrect, follow this article for information to dispute your ban:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Though if the team decides to uphold your punishment, then that will be most likely their final decision.

(Also do note that we cannot assist with account issues here directly on AHQ)

[Supdude2341]

I really want this fixed as soon as possible thank you.

[Supdude2341]

@Supdude2341 When you guys get this fixed my email is [edit: email address removed]

[XHelperZ · Accepted solution]

Heya @Supdude2341,

If you really didn't do those things then it's possible your account was hacked, you should follow the steps mentioned in this thread:

https://help.ea.com/en/help/account/secure-hacked-ea-account/

And if you really do think that the action taken against your account was incorrect, follow this article for information to dispute your ban:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Though if the team decides to uphold your punishment, then that will be most likely their final decision.

(Also do note that we cannot assist with account issues here directly on AHQ)