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Having an issue where I can't promote a member to officer

by Ap3kz
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Having an issue where I can't promote a member to officer

★★★★ Novice

Hi,

Currently having an issue where, as leader of my guild, I seemingly can't promote a specific member, it keeps coming up with "you cannot promote this member". Not sure if this is because I demoted someone shortly before or what the issue is, but it's a major dilemma. I've attached screenshots to try and help

Any help would be greatly appreciated

 

Thanks in advance

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Accepted Solution

Re: Having an issue where I can't promote a member to officer

EA Live QV Team

Hi @Ap3kz and thank you for the report and @GladOS-013 Thank you for tagging me.

 

 

I forwarded it to the team to have a look.

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Re: Having an issue where I can't promote a member to officer

@EA_HighCommand can you take a look at this issue please?
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 2 of 4 (135 Views)

Re: Having an issue where I can't promote a member to officer

EA Live QV Team

Hi @Ap3kz and thank you for the report and @GladOS-013 Thank you for tagging me.

 

 

I forwarded it to the team to have a look.

Message 3 of 4 (127 Views)

Re: Having an issue where I can't promote a member to officer

★★★★ Novice

Cheers, @EA_HighCommand!

I managed to sort it out, it turned out the member had their swgoh account email linked to their child's iPad, activating an age restriction.

That does shift the issue though, it becomes more of one of the age barrier, maybe an older mechanism in behind that?

The game catches any possible inappropriate language, even the word "damn" gets filtered, so young eyes are spared from that. It does make it more difficult to not be able to have all members be able to read the chat because of the age restriction, depending on if they use Android or iPhone.

 

Once again, thank you so much for the help! 😊

Message 4 of 4 (111 Views)

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