Haven't received heirloom within 500 pack openings need help

[JANS3N95]

I am level 460 and have purchased apex packs aswell and have still not received an heirloom shard pack and don’t see how I could be that level and not have opened 500 packs 

[m0rr3ll0]

I'm afraid that you are incorrect. I've been on level 500 for about a year now and never once received heirloom shards. I feel like it's not fair considering I've spent only about $50 on the game to buy gold coins and there's no way around getting the shards other than apex packs. MLK witta AK is my Xbox gamertag.

[m0rr3ll0]

Agreed. I think they're just trying to manipulate you into spending more money.

[ClemsonTiger124]

I am level 500 and I've bought several packs...sooooo. if you get a pack for every level then in theory by level 500 you would have opened 500 packs that doesn't even count the ones I've bought...

[ClemsonTiger124]

I'm level 500 and haven't gotten it yet. And I've bought a bunch of those packs

[ClemsonTiger124]

My account is SaltyRutz I would like to have this problem fixed. Someone could credit my account with heirloom shards...at least could someone look at my account

[EA_Mako]

Hey @ClemsonTiger124,

While you may be level 500, that does not mean you've opened 500 packs.

You can check out the full FAQ here, but I've listed the portion relevant to these packs below as well. 

In this case you would simply need to continue opening packs until you either get lucky enough for heirloom shards or hit that 500th pack opened, at which point you would be guaranteed to receive one.

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How often do I earn free Apex Packs for leveling up?

. . .

Level 2 - 20: One pack every level
Level 22 - 300: One pack every two levels
Level 305 - 500: One pack every five levels

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This thread is a bit older and is being locked here to avoid additional necroposts, but please check out that link above for more info, thanks!