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Re: Have to re-do tutorial every time I open the game

by EA_Grasshopper
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Original Post

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Hey @EA_Grasshopper , I have got exact the same problem and I hope you can help me. My ingame name is eric-2602 and I already tried to reinstall the game an clear the cache but nothing helps.

Message 41 of 53 (171 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice
I have exact same issue on galaxy s7
Message 42 of 53 (161 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

I have the same issue and we'll attach screenshots. One screenshot is a training Mission with Harvester after that a screenshot of all missions I have which has no Harvester button

Message 43 of 53 (155 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Middside. Player id #4nytzcbz

 

I have the same issue started playing a couple weeks ago kept on playing got the update and ran into this exact same issue

 

Please fix I have tried downloading re-downloading clearing cache Etc

Message 44 of 53 (153 Views)
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Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Hey @Middside32 and @acer12356890 thanks for reaching out! Can I get your Persona IDs? It's found in Settings > About. Thanks!

Message 45 of 53 (130 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

My Personal ID is 1003646615808 @EA_Grasshopper 

Message 46 of 53 (127 Views)

Re: Have to re-do tutorial every time I open the game

[ Edited ]
★★★★ Novice

1004087360689  @EA_Grasshopper 

Message 47 of 53 (107 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Hey @Middside32 and @acer12356890 I passed your Persona IDs along to our engineer to investigate and get you back in game. Can you confirm if it's working for you now? Standard smile

Message 48 of 53 (56 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

It is still not working for me @EA_Grasshopper Frown

Message 49 of 53 (49 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Frown okey dokey, let me poke around and see what I can do. Thanks for your patience!

Message 50 of 53 (47 Views)

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