April 2019
Certainly, here it is. Another thing I noticed inside the game — once the bug started, my name and my opponents name stopped appearing, and it just shows the name of the captain, like in a tutorial. Seems like the game thinks I’m stuck in a perpetual tutorial of some sorts. Attached are the images you asked for. In the tutorial SS you can see that I’ve built a harvester, in the PvP SS you see no harvester and button completely missing.
April 2019
Thanks @MPdaghost muchos appreciated. It does seem like your tutorial experience hasn't fully finished but somehow you got to ranked matches! I will reach out again if we need anything else or if I have any updates for you. Thanks!
April 2019
Would it just be possible for me to make a new account and you guys manually give me everything I’ve purchased on my old account? I wouldn’t mind leveling again
April 2019
Have you made purchases with real money MTX? There is a way of restoring all those purchases but you would have to go through our support team. I will reach out to my contacts on the team for an update for your issue. Please note that due to timezone differences, it may be a while before I get a reply! Your specific issue is one we haven't seen before so it takes a little longer to figure out the whole issue.
April 2019
Could you tell me how to contact your support team please?
April 2019
You can contact support at help.ea.com or you can contact them directly in game by accessing Settings > Help.
April 2019
Hey @MPdaghost did you ask for a refund or to restore purchases? It's unlikely you can get a refund because the items you purchased are probably consumed. But you can ask to restore your purchases to a new account once you provide proof of purchase. I've pressed again to see about getting your account back in action asap also.
April 2019
Oh ok thank you I will wait a little bit longer then and ask if it still hasn’t been resolved
April 2019
Hello so after a few more emails with EA support, they said they are unable to refund OR transfer purchases... so I guess I am stuck with actually fixing this problem, which may or may not be fixable... have you got any updates? Thanks