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Re: Have to re-do tutorial every time I open the game

by mpetras61
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Original Post

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Certainly, here it is. Another thing I noticed inside the game — once the bug started, my name and my opponents name stopped appearing, and it just shows the name of the captain, like in a tutorial. Seems like the game thinks I’m stuck in a perpetual tutorial of some sorts. Attached are the images you asked for. In the tutorial SS you can see that I’ve built a harvester, in the PvP SS you see no harvester and button completely missing. 

Message 11 of 53 (324 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Thanks @mpetras61 muchos appreciated. Standard smile It does seem like your tutorial experience hasn't fully finished but somehow you got to ranked matches! I will reach out again if we need anything else or if I have any updates for you. Thanks!

Message 12 of 53 (311 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Would it just be possible for me to make a new account and you guys manually give me everything I’ve purchased on my old account? I wouldn’t mind leveling again

Message 13 of 53 (288 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Have you made purchases with real money MTX? There is a way of restoring all those purchases but you would have to go through our support team. I will reach out to my contacts on the team for an update for your issue. Please note that due to timezone differences, it may be a while before I get a reply! Your specific issue is one we haven't seen before so it takes a little longer to figure out the whole issue. Standard smile

Message 14 of 53 (278 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Could you tell me how to contact your support team please? 

Message 15 of 53 (275 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

You can contact support at help.ea.com or you can contact them directly in game by accessing Settings > Help.

Message 16 of 53 (265 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

So this is the reply I got from EA help on the refund... There must be some way to refund when my game is broken right...

Message 17 of 53 (256 Views)

Re: Have to re-do tutorial every time I open the game

EA Live QV Team

Hey @mpetras61 did you ask for a refund or to restore purchases? It's unlikely you can get a refund because the items you purchased are probably consumed. But you can ask to restore your purchases to a new account once you provide proof of purchase. I've pressed again to see about getting your account back in action asap also.

Message 18 of 53 (244 Views)
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Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Oh ok thank you I will wait a little bit longer then and ask if it still hasn’t been resolved

Message 19 of 53 (232 Views)

Re: Have to re-do tutorial every time I open the game

★★★★ Novice

Hello so after a few more emails with EA support, they said they are unable to refund OR transfer purchases... so I guess I am stuck with actually fixing this problem, which may or may not be fixable... have you got any updates? Thanks

Message 20 of 53 (218 Views)

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