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(HELP!) Wrong age in Sims Mobile

by pixeldrcams
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(HELP!) Wrong age in Sims Mobile

[ Edited ]
★ Novice
  • Hello! I've been playing Sims Mobile for about five months now, I started on 8th December, 2019. My player ID is 1005132734092. I misunderstood the age question on the start of the game, I thought I was selecting my sim's age, not my age. Now, it gives me no options to link my account. If I reinstall to possibly change my age on the start screen, without having seen any options to link my game account in the settings, will EA Customer Support be able to pull up my game using my Player ID alone? Will any game save files appear for Customer Support under my Player ID? Will I lose everything?
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Re: (HELP!) Wrong age in Sims Mobile

Community Manager

Sorry it took so long to get back, we've been looking for info on this.

Unfortunately there isn't a way to change the age on the account, and if you go for the reinstall you would indeed need to start from scratch. 

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Re: (HELP!) Wrong age in Sims Mobile

★★ Newbie
@EA_David So is there no way to backup the game data because of this? My daughter can't connect her game to anything - not even MY facebook account, or an EA account, just in case her tablet crashes one day or something.
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