Guys please help! FUT BUG!

[backinharlem]

Product: FIFA 19
Platform:Sony Playstation 4
What is your gamertag/PSN ID? WestDreamer
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Champions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/08/2019
What time did you see the bug? (HH:MM AM/PM) 00:20 AM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I just pressed resume and here it is, you need to restart the game and lose the game!
What happens when the bug occurs? You just can’t play anymore and it’s bugging screen!
What should be happening instead? Resume the game

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Please help!

[backinharlem]

Update: they gave me the win when i have restarted the game!