Guild Name Change Not Possible?

[schaefjr]

after speaking with an online chat representative earlier in the week i was told we could change our guild name.  Today when i went to open the ticket to change the name the support tech told me this is not possible. I see past posts outlining the process of contacting support to get this done but now i'm being told they dont have the ability. 

can somebody provide some clarity please?

[schaefjr · Accepted solution]

after 5 support cases, 2 online chats, and 2 phone calls with support a technician was able to take care of this in 2 minutes. Guess you just need to talk to the right person. 

[schaefjr · Accepted solution]

after 5 support cases, 2 online chats, and 2 phone calls with support a technician was able to take care of this in 2 minutes. Guess you just need to talk to the right person.