Guest Account Recovery

[Skeletons767]

Ok so I my gf was playing on a guest account on for 6 months. We had to factory reset her phone and now her account is gone. Is there anyway to recover an account and link it to her google play?

[EA_Darko · Accepted solution]

@Skeletons767 If you know the ally code then it is possible that it may be recoverable.  Please speak with our live support so that they can look into your issue.

 You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

[EA_Darko · Accepted solution]

@Skeletons767 If you know the ally code then it is possible that it may be recoverable.  Please speak with our live support so that they can look into your issue.

 You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

[JaSports16]

Is it possible to recover my guest account if I don't remember my code or id?

[EA_Darko]

@JaSports16 Without your ally code or other we would not be able to recover a guest account. 

[JaSports16]

What should my ally code look like?

[EA_Darko]

@JaSports16You can find your ally code by going into your game and tapping on Allies, and you’ll see your Ally code at the top of the screen.

[JaSports16]

Allies doesn't appear in the game for me

[EA_Darko]

Without the ally code we would be unable to locate the account.