Grey Screen?

[MisTyTrail]

     So I opened origin and there was just a grey screen with my games on it. I thought it was part of an update until I realized the only other place I could go was settings and help. I can't search in the start menu of my computer either since that seems to be what everyone else has said to do for other people.

[EA_Darko · Accepted solution]

Can you try clearing the Origin Cache to see if it helps

You can clear the Origin Cache by following the steps below:
1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on

[EA_Darko · Accepted solution]

Can you try clearing the Origin Cache to see if it helps

You can clear the Origin Cache by following the steps below:
1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Let me know how you get on

[W31553]

I have the same issue, origin is completely grey, i can click the menu voices, but nothing happens, i followed the procedure above and nothing changed...

[EA_Darko]

@W31553 Did you follow the steps exactly as laid out above, it's important that you do so.

If you have then can I ask you to grab a screenshot that I can take a look at?

[W31553]

Yes I did, I'm now trying to reinstall Origin from scartch, I will get back to this topic with the result wether I resolve or not

[W31553]

reinstallation took around 4 hours 

and now the same grey screen is back

[EA_Darko]

@W31553 Can you clear the cache again using the steps I linked above. 

[W31553]

I did it, but nothing changes, any way I can play my games outside origin?

[EA_Darko]

@W31553 When you clear the cache are you following the steps exactly?  Generally, for the issue, you are seeing those steps should get you sorted. 

[W31553]

Yes I followed the giude litterally, I would add that I am a 15 years experienced system engineer so I think did it right