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Grand Arena Battle Freezes

by 7etetic
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Grand Arena Battle Freezes

★★★ Newbie

In Grand Arena Battle, the graphics freeze when the opposing squad attacks and is in the process of returning to his/her position.

 

I run on galaxy s9 and have had no issues until about a month or so ago. I feel like this started after getting the Android Pie update. This issue has happened four times since then, two of which were in critical Grand Arena Battles.

 

Only the SWGOH app is affected. No touches on the screen are responded to, but I can switch to other apps and otherwise use the phone without issue.

 

I followed the advice of restarting phone, re-installing app, clearing cache, etc. To no avail. This freeze happened again in last night's GA battle.

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Accepted Solution

Re: Grand Arena Battle Freezes

Community Manager

Hi @7etetic if you've tried the troubleshooting steps in the EA help article for Android devices and the issue is still happening, please create a Bug ReportBug reports help us to compile information, better track bugs and to communicate any updates on those back to the community so we'd encourage reporting bugs or selecting "Me Too" on existing Bug Reports made.

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Re: Grand Arena Battle Freezes

Community Manager

Hi @7etetic if you've tried the troubleshooting steps in the EA help article for Android devices and the issue is still happening, please create a Bug ReportBug reports help us to compile information, better track bugs and to communicate any updates on those back to the community so we'd encourage reporting bugs or selecting "Me Too" on existing Bug Reports made.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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