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Got hacked, account got logged in from multiple countries, but no notification

by BlobBlobbyBlob
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Original Post

Got hacked, account got logged in from multiple countries, but no notification

[ Edited ]
★★★ Newbie

Hi the past week I got hacked,

 

I play Apex legends. I login today and find all my settings in a mess.

 

I go in the EA security tab, I find no trusted devices history. Of course I changed the password and added 2FA to be sure.

 

I went on and downloaded my personal data and I found out that I had connection from Barcelona, Turkey, USA and Hong Kong: 

 

      {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Hong%20Kong-HK",
          "IP": "129.227.172.154",
          "Timestamp": "2021-02-23T07:55:18.189Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Hong%20Kong-HK",
          "IP": "129.227.169.138",
          "Timestamp": "2021-02-23T06:28:06.595Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Hong%20Kong-HK",
          "IP": "122.10.160.134",
          "Timestamp": "2021-02-23T05:34:19.905Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Columbus-US-43201",
          "IP": "3.141.196.4",
          "Timestamp": "2021-02-21T11:31:26.749Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Columbus-US-43201",
          "IP": "13.59.50.107",
          "Timestamp": "2021-02-17T20:00:57.687Z",
          "Event_Status": "FAILED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Vitsyebsk-BY-210041",
          "IP": "37.212.186.45",
          "Timestamp": "2021-02-17T13:24:39.764Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Istanbul-TR-34010",
          "IP": "91.93.171.110",
          "Timestamp": "2021-02-17T13:12:54.023Z",
          "Event_Status": "SUCCEEDED"
        },
        {
          "Event_Type": "loginLog",
          "IP_Geolocation": "Barcelona-ES-08001",
          "IP": "149.34.5.11",
          "Timestamp": "2021-02-17T13:04:25.773Z",
          "Event_Status": "SUCCEEDED"
        }

So my questions are: 

 

- Why wasn't I notified? If it was a single connection I would get it, but here we are talking about 8 connections from 4 different countries in a single week... 

 

- Why can't I see this in trusted device? do I have to download the personal data every time I want to check ? 

 

- Finally, After changing my password, the origin client didn't get disconnected. Is there a disconnect all devices button? 

 

I wanted to contact customer support but didn't find how. The website kept sending me to my account settings pages

I am not sure this is the write place for this post, if it is not please let me know. 

 

Thanks you 

Message 1 of 2 (172 Views)

Re: Got hacked, account got logged in from multiple countries, but no notificati

★★ Pro

Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

Contact support, for account problems.
https://help.ea.com/en/

or if you are on Twitter.
https://twitter.com/EAHelp.

 

or if you are on Facebook.

https://www.facebook.com/EAHelpHub

 

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If you lost access to your Account. look here,
https://help.ea.com/en/help/account/im-locked-out-of-my-ea-account/

for info on protect your account.
https://help.ea.com/en-sg/help/account/how-to-maintain-account-security/
https://help.ea.com/en-us/help/account/origin-login-verification-information/

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