Help us improve Answers HQ! Take Survey No, Thanks

Google Play Help.

by Magic_Matthews99
Reply

Original Post

Highlighted
Accepted Solution

Google Play Help.

★★★★ Novice

Almost every time I play the game, a pop-up message appears saying that there is trouble connecting to Google Play. It can pop-up as soon as I start playing, in the middle of a battle, 10 minutes after playing the game, anytime. Although it does not interfere with playing the game (I can still do battles, engage with the guild, etc.), I need to close the app or restart my device in order to change from my main to my alt or vice versa.

All apps are updated and I've uninstalled and reinstalled the game.

I've attached a screenshot of the message.

Message 1 of 2 (177 Views)

Accepted Solution

Re: Google Play Help.

Community Manager

Hi @Magic_Matthews99, it's best to go through all the steps to do a full troubleshoot of it. We have an EA Help article that walks you through the steps to try for troubleshooting Android mobile devices: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ Please click on the link and try those steps, they should fix the issue but if not, please let me know.  

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

View in thread

Message 2 of 2 (151 Views)

All Replies

Re: Google Play Help.

Community Manager

Hi @Magic_Matthews99, it's best to go through all the steps to do a full troubleshoot of it. We have an EA Help article that walks you through the steps to try for troubleshooting Android mobile devices: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/ Please click on the link and try those steps, they should fix the issue but if not, please let me know.  

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 2 of 2 (152 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help