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Gmail lost

by 73269514789
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Gmail lost

★ Novice

I created my swtor a long time ago, i have used an email that has long been deleted. but i want to do a security key now. so what can i do?

 

Message 1 of 6 (374 Views)

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Re: Gmail lost

Community Manager

Hi @73269514789 ,

 

If you can't login, you can contact CS:

 

  • USA: 1-(855)-345-2186 (Support available from 10.00 CT - 19.00 CDT)
  • UK: +44 (0)208 1969 890 (Support available from 15.00 GMT - 00.00 GMT)
  • France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
  • Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

NOTE: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

 

You can also use Skype or another VoIP service, you'll find the explanation for it if you scroll down on this pageStandard smile

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Message 2 of 6 (333 Views)

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Re: Gmail lost

Community Manager

Hi @73269514789 ,

 

If you can't login, you can contact CS:

 

  • USA: 1-(855)-345-2186 (Support available from 10.00 CT - 19.00 CDT)
  • UK: +44 (0)208 1969 890 (Support available from 15.00 GMT - 00.00 GMT)
  • France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
  • Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

NOTE: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

 

You can also use Skype or another VoIP service, you'll find the explanation for it if you scroll down on this pageStandard smile

Message 2 of 6 (334 Views)
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Re: Gmail lost

★ Novice

it's not a problem with logging in, i can login just fine i just want to change my gmail so i can set up a security key. + i can't call outside my country

 

Message 3 of 6 (324 Views)
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Re: Gmail lost

Community Manager

@73269514789 

 

If you can login, you can go to My Account - Basic Information ( https://account.swtor.com/user/info ), and change it to another one. You'll get a link to validate it and you'll be sorted. Standard smile

Message 4 of 6 (315 Views)
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Re: Gmail lost

★ Novice

yes but it sends the validation to the email i lost. so how am i supposed to change the email?

Message 5 of 6 (269 Views)
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Re: Gmail lost

@73269514789 

 

Are you stuck trying to login and waiting for the OTP email or are you able to get into the account to enter the new email address ? 

 

if you are getting to enter an email be sure it is one never used on any ea / origin or swtor account before.

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Message 6 of 6 (237 Views)