Gmail lost

[JTKira1]

I created my swtor a long time ago, i have used an email that has long been deleted. but i want to do a security key now. so what can i do?

[EA_Chimere · Accepted solution]

Hi @JTKira1 ,

If you can't login, you can contact CS:

• USA: 1-(855)-345-2186 (Support available from 10.00 CT - 19.00 CDT)
• UK: +44 (0)208 1969 890 (Support available from 15.00 GMT - 00.00 GMT)
• France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
• Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

NOTE: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

You can also use Skype or another VoIP service, you'll find the explanation for it if you scroll down on this page. 

[EA_Chimere · Accepted solution]

Hi @JTKira1 ,

If you can't login, you can contact CS:

• USA: 1-(855)-345-2186 (Support available from 10.00 CT - 19.00 CDT)
• UK: +44 (0)208 1969 890 (Support available from 15.00 GMT - 00.00 GMT)
• France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
• Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

NOTE: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.

You can also use Skype or another VoIP service, you'll find the explanation for it if you scroll down on this page. 

[JTKira1]

it's not a problem with logging in, i can login just fine i just want to change my gmail so i can set up a security key. + i can't call outside my country

[EA_Chimere]

@JTKira1 

If you can login, you can go to My Account - Basic Information ( https://account.swtor.com/user/info ), and change it to another one. You'll get a link to validate it and you'll be sorted. 

[JTKira1]

yes but it sends the validation to the email i lost. so how am i supposed to change the email?

[proxos666]

@JTKira1 

Are you stuck trying to login and waiting for the OTP email or are you able to get into the account to enter the new email address ? 

if you are getting to enter an email be sure it is one never used on any ea / origin or swtor account before.