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Glitch/bug

by jishthefish19
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Glitch/bug

★★ Newbie

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? JishTheFish1900
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 30/7/19
What time did you see the bug? (HH:MM AM/PM) 17.49
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I did the Deja vu sbc to get Rooney but it glitched when I tried to pick him and game me nani
What happens when the bug occurs? U get the wrong player
What should be happening instead? I should get my Rooney not nani

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? JishTheFish1900
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 30/7/19
What time did you see the bug? (HH:MM AM/PM) 17.40
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I did the new sbc Déjà vu because I wanted Rooney but it glitched and gave me a player I didn’t want (Nani)
What happens when the bug occurs? I got Nani instead of Rooney which isn’t fair because I spent nearly 60k on the sbc
What should be happening instead? I should be getting my Rooney

 

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Re: Glitch/bug

Community Manager

Hey @jishthefish19 if you believe that you are missing content that you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (79 Views)

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Re: Glitch/bug

Community Manager

Hey @jishthefish19 if you believe that you are missing content that you should have received then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 2 (80 Views)
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