Getting connection error - unable to access a required internet resource error

[MaxiGonwana]

Getting connection error - unable to access a required internet resource.possible service interruption or poor internet connection.

This started happening today on my swgoh account played on ios device, which uses wifi (home internet) and not 4g (mobile internet).

I tried this same account on another ios device and got same error.

I also play another swgoh account on android phone on both wifi and mobile internet and this has no problem.

Seems that account on ios has this problem. Please fix it.

[EA_Lanna · Accepted solution]

Hi folks, 

This error message tends to pop up when there's an issue connecting to the internet. There are two things to try:

1. If you haven't yet, could you run through the troubleshooting steps available for your device?
2. If the issue persists after troubleshooting it, it may be an ISP issue. For that please contact your Internet provider.

Once you've gone through those steps, and continue to get this error message, could you fill out a bug report to flag this as a potential bug. 

- EA_Lanna

[USMCIceman1]

I am getting same error (attached) and have confirmed via discord with multiple others.  Appears widespread 

I am on fiber wifi with high connection rate and no issue with any other app / activity (actually posting this reply from the same phone)

[USMCIceman1]

I have also attempted restarting phone and uninstalling and reinstalling the swgoh app.  No joy 

[USMCIceman1]

I also missed my daily free cantina energy because of this issue…imma need some blue signal data and CWC shards

[SanSdtBarbarossa]

@USMCIceman1 try disconnecting from EA Connect. That often helps

[EA_Lanna · Accepted solution]

Hi folks, 

This error message tends to pop up when there's an issue connecting to the internet. There are two things to try:

1. If you haven't yet, could you run through the troubleshooting steps available for your device?
2. If the issue persists after troubleshooting it, it may be an ISP issue. For that please contact your Internet provider.

Once you've gone through those steps, and continue to get this error message, could you fill out a bug report to flag this as a potential bug. 

- EA_Lanna