Getting connection error - unable to access a required internet resource error

by MaxiGonwana
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Original Post

Accepted Solution

Getting connection error - unable to access a required internet resource error

★ Novice

Getting connection error - unable to access a required internet resource.possible service interruption or poor internet connection.

 

This started happening today on my swgoh account played on ios device, which uses wifi (home internet) and not 4g (mobile internet).

 

I tried this same account on another ios device and got same error.

 

I also play another swgoh account on android phone on both wifi and mobile internet and this has no problem.

 

Seems that account on ios has this problem. Please fix it.

Message 1 of 10 (1,374 Views)

Accepted Solution

Re: Getting connection error - unable to access a required internet resource err

Community Manager

Hi folks, 

 

This error message tends to pop up when there's an issue connecting to the internet. There are two things to try:

 

  1. If you haven't yet, could you run through the troubleshooting steps available for your device?
  2. If the issue persists after troubleshooting it, it may be an ISP issue. For that please contact your Internet provider.

Once you've gone through those steps, and continue to get this error message, could you fill out a bug report to flag this as a potential bug. 

 

- EA_Lanna

 

 

Lanna.png____________________________________________________________


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Message 6 of 10 (1,161 Views)

All Replies

Re: Getting connection error - unable to access a required internet resource err

★★★ Newbie

I am getting same error (attached) and have confirmed via discord with multiple others.  Appears widespread 

 

I am on fiber wifi with high connection rate and no issue with any other app / activity (actually posting this reply from the same phone)

Message 2 of 10 (1,368 Views)

Re: Getting connection error - unable to access a required internet resource err

★★★ Newbie

I have also attempted restarting phone and uninstalling and reinstalling the swgoh app.  No joy 

Message 3 of 10 (1,366 Views)

Re: Getting connection error - unable to access a required internet resource err

★★★ Newbie

I also missed my daily free cantina energy because of this issue…imma need some blue signal data and CWC shards

Message 4 of 10 (1,325 Views)

Re: Getting connection error - unable to access a required internet resource err

★★★★ Guide
@usmciceman1 try disconnecting from EA Connect. That often helps
Message 5 of 10 (1,303 Views)

Re: Getting connection error - unable to access a required internet resource err

Community Manager

Hi folks, 

 

This error message tends to pop up when there's an issue connecting to the internet. There are two things to try:

 

  1. If you haven't yet, could you run through the troubleshooting steps available for your device?
  2. If the issue persists after troubleshooting it, it may be an ISP issue. For that please contact your Internet provider.

Once you've gone through those steps, and continue to get this error message, could you fill out a bug report to flag this as a potential bug. 

 

- EA_Lanna

 

 

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 6 of 10 (1,162 Views)

Re: Getting connection error - unable to access a required internet resource err

★ Novice

Player ID 3LRsKCfdTLq-JHEGP-gX4Q

 

cant login in without Wi-Fi, tried the troubleshoot but luck

iphone 13

 

please can you help or is there anything I can try 

Message 7 of 10 (452 Views)

Re: Getting connection error - unable to access a required internet resource err

★★★ Newbie
@Dangermoooose i have the same issue. Restarting phone, deleting the app, clearing the cache, turning mobile data off and on, turning wifi on and off, none of these work. All tips on what to try are appreciated Standard smile
Message 8 of 10 (432 Views)

Re: Getting connection error - unable to access a required internet resource err

★ Novice
Message 9 of 10 (396 Views)

Re: Getting connection error - unable to access a required internet resource err

★★★ Newbie

@EA_Lanna Me too! I have the same problem now. I also have tried restarting my phone, reinstalling the APP, clearing the cache, turning off wifi, turning off mobile data.... but nothing helped.

iPhone SE3

player ID: XgWTy_pGT6qvBU2q_Wquvg

Message 10 of 10 (30 Views)