Getting Direct x error when launching from Origin client

by newSoberEagle70
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Original Post

Getting Direct x error when launching from Origin client

★★★ Newbie

I get attatched error whenever launching Madden 21. Updated drivers to 471.41 but same issue with the two previous drivers.  My download isn't complete,  but says playable.

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Re: Getting Direct x error when launching from Origin client

Community Manager

@newSoberEagle70 

Hey there. Have you tried rolling back your drivers, checking Windows for updates, then re-downloading the latest drivers again?

 

Can you attach a DxDiag so we can review your system specs? I also included some PC troubleshooting below if you wanted to give those steps a quick look, they help out most of our players that contact us. 

 

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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