Getting Charged for items but not receiving items

[Ct214476]

I have "bought" multiple items from the store with real money, but have not received the items but I have been charged for them. Thankfully, I was able to get a refund but I was frustrated that I was not receiving these items. Can you please tell me what to do? I tried contacting the support but they couldn't help me.

[EA_Ataashi]

Hey @Ct214476

I'm sorry to hear about your issues with SWGoH  I took a look at your account in our system, but I don't see any cases there  Have you contacted our live support via EA Help? Could you also tell us what items exactly were you trying to buy?

Thanks!

/Ataashi