Help us improve Answers HQ! Take Survey No, Thanks

Re: Getting Charged for items but not receiving items

by EA_Ataashi
Reply

Original Post

Getting Charged for items but not receiving items

★★★★ Newbie

I have "bought" multiple items from the store with real money, but have not received the items but I have been charged for them. Thankfully, I was able to get a refund but I was frustrated that I was not receiving these items. Can you please tell me what to do? I tried contacting the support but they couldn't help me.

Message 1 of 2 (71 Views)
Highlighted

Re: Getting Charged for items but not receiving items

Community Manager

Hey @Ct214476

 

I'm sorry to hear about your issues with SWGoH Frown I took a look at your account in our system, but I don't see any cases there Oops Have you contacted our live support via EA Help? Could you also tell us what items exactly were you trying to buy?

 

Thanks!

/Ataashi

Message 2 of 2 (49 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help