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Re: Getting Charged for items but not receiving items

by EA_Ataashi
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Getting Charged for items but not receiving items

★★★★ Newbie

I have "bought" multiple items from the store with real money, but have not received the items but I have been charged for them. Thankfully, I was able to get a refund but I was frustrated that I was not receiving these items. Can you please tell me what to do? I tried contacting the support but they couldn't help me.

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Re: Getting Charged for items but not receiving items

Community Manager

Hey @Ct214476

 

I'm sorry to hear about your issues with SWGoH Frown I took a look at your account in our system, but I don't see any cases there Oops Have you contacted our live support via EA Help? Could you also tell us what items exactly were you trying to buy?

 

Thanks!

/Ataashi

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