Games Crashes and Freezes Battlefield 1

[10153455]

Product: Battlefield 1
Platform:Microsoft XBOX One
Summarize your bug: Game Freezes and Crashes
How often does the bug occur?: Often (50% - 99%)
Steps: How can we find the bug ourselves?: Play the Early access Trial
What happens when the bug occurs?: Game Freezes for 10-30 seconds
Please select your region : North America
In what game mode did the bug occur?: Conquest
AMD or Nvidia Model Number:
Enter RAM memory size in GB:

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I have a bug were Mid game it freezes my game and says you have 8 hours left to play this game and It's been like that since I first started and it is wasting my Time and Minutes playing  Xbox One Gsluvhits

[EA_David · Accepted solution]

@10153455 Hi, can you try the following steps?

You can fix this by resetting your Xbox One and choosing the Reset and Keep my games and apps option.

You’ll find instructions here:http://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

Source: https://help.ea.com/en-us/help/battlefield/battlefield-1/battlefield-1-troubleshooting/

Thanks for the post, please let us know how you get on. 

[EA_David · Accepted solution]

@10153455 Hi, can you try the following steps?

You can fix this by resetting your Xbox One and choosing the Reset and Keep my games and apps option.

You’ll find instructions here:http://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

Source: https://help.ea.com/en-us/help/battlefield/battlefield-1/battlefield-1-troubleshooting/

Thanks for the post, please let us know how you get on. 

[chachkie26]

Had same problem and proposed solution worked for me.

[EA_David]

Wonderful, thank you for the confirmation, I'll put another check in the "Resolution" column.