Help us improve Answers HQ! Take Survey No, Thanks

Game won't load...

by thanksgivingdayp
Reply

Original Post

Accepted Solution

Game won't load...

★★★★ Newbie


I can't load Star Wars Galaxy of Heroes on my phone after update around 12/22/2018. I click on the game on the home screen, it starts loading, then suddenly goes back to home screen for my phone. I never get past the loading screen...is there anything I can do?? Don't want to stop playing but I'll probably get booted from guild if I can't get on for a long time

Message 1 of 3 (386 Views)

Accepted Solution

Re: Game won't load...

Community Manager

Hi @thanksgivingdayp,

I can see it's been a while since you posted this, sorry for the delay in any response. If this is still an issue for you can you confirm what troubleshooting you've done so far?
Depending on what platform you're playing from we'd need to try some troubleshooting.
I've hyperlinked the EA Help articles for both Android or Apple, please click them to be redirected to the troubleshooting steps. 
If you have completed the relevant steps and are still coming up against the infinite loading screen, please get in contact with our EA Help team asap (this EA Help article will provide more guidance on contacting support) with your Player ID/Ally code. 

- EA_Lanna

In general it's super important to keep a record of your Player ID/Ally code as this will help support locate your account. This thread will have the steps as to how players can find it.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

View in thread

Message 3 of 3 (143 Views)

All Replies

Re: Game won't load...

★★★★ Newbie

Never get past this screen. No error code... just loops back to home

Message 2 of 3 (303 Views)

Re: Game won't load...

Community Manager

Hi @thanksgivingdayp,

I can see it's been a while since you posted this, sorry for the delay in any response. If this is still an issue for you can you confirm what troubleshooting you've done so far?
Depending on what platform you're playing from we'd need to try some troubleshooting.
I've hyperlinked the EA Help articles for both Android or Apple, please click them to be redirected to the troubleshooting steps. 
If you have completed the relevant steps and are still coming up against the infinite loading screen, please get in contact with our EA Help team asap (this EA Help article will provide more guidance on contacting support) with your Player ID/Ally code. 

- EA_Lanna

In general it's super important to keep a record of your Player ID/Ally code as this will help support locate your account. This thread will have the steps as to how players can find it.

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 3 of 3 (144 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help