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Game won't load

by jessepina
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Game won't load

★★★★ Novice
Starting about a week ago, the game no longer opens. I click on the game and it stops and it looks like it's going to load but always stops at the 'checking for updates' spot.

I've let the screen sit for a while (over 10 minutes), but it never loads.

I've tried uninstalling and reinstalling, but that didn't fix it.
Message 1 of 9 (323 Views)

Accepted Solution

Re: Game won't load

★ Guide
So in my past experience with logging on to the game issues. Things that can go wrong are as follows:

Ram or Memory usage from other programs
Hardward is older and cannot support the new upgrades
Cellular Carrier Network settings need to be reset or upgraded
Wifi Network settings reset or upgraded.

There may be other things but these are the normal ones that seem to be the issue.

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Message 8 of 9 (398 Views)

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Re: Game won't load

★★★★ Novice
Hi,

Try with different wifi connections and let us know if is working.
Message 2 of 9 (301 Views)

Re: Game won't load

★ Guide
Also which platform iOS or Android and which model of Phone and which version of Operating System if you still have this issue.
Message 3 of 9 (291 Views)

Re: Game won't load

What Platform are you using? 

Message 4 of 9 (283 Views)

Re: Game won't load

★★★★ Novice

hi,

I'm on a Nexus 6, running android 7.1.1

Message 5 of 9 (269 Views)

Re: Game won't load

★★★★ Novice
Did you try using wifi ?
Message 6 of 9 (249 Views)

Re: Game won't load

★★★★ Novice
I just tried without wifi, and its working Standard smile

Its not working with my home wifi, but I have not had a chance to test with a different wifi. I'll report back when I've tested that.

Given this though, is there something I can do further to troubleshoot why its not working with my home wifi?
Message 7 of 9 (236 Views)

Re: Game won't load

★ Guide
So in my past experience with logging on to the game issues. Things that can go wrong are as follows:

Ram or Memory usage from other programs
Hardward is older and cannot support the new upgrades
Cellular Carrier Network settings need to be reset or upgraded
Wifi Network settings reset or upgraded.

There may be other things but these are the normal ones that seem to be the issue.
Message 8 of 9 (399 Views)

Re: Game won't load

★★★★ Novice
Your internet connection used with your wifi router seems to seems to block the game.
This may be due to router firewall settings or even the router-internet connection itself. If you know someone who can help to try without firewall you can answer to the question.
Glad is working, have fun
Message 9 of 9 (204 Views)

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