Game won’t launch

CigarDad63 · October 2020

Started yesterday when the game loaded incorrectly. (LlamaZoom was ALWAYS 2 hours away and game wouldn’t progress. Then it crashed as soon as I clicked on anything.) This morning, it won’t launch at all. It crashes from the splash screen.

I have done hard shut-downs and restarted it. Deleted the game and re-downloded it. Nothing helps.

Giving it to end of week before I just delete and walk away.

EA_Lanna · October 2020

Hi @CigarDad63,

There are some troubleshooting steps that may help you with this depending on the device you play The Sims Mobile on. The EA Help team have created EA Help articles to help guide you through those steps:

If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone "

or

If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games"

- EA_Lanna

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Game won’t launch

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Game won’t launch

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