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Game won’t launch

by CigarDad63

Original Post


Game won’t launch

★★★★ Novice

Started yesterday when the game loaded incorrectly. (LlamaZoom was ALWAYS 2 hours away and game wouldn’t progress. Then it crashed as soon as I clicked on anything.) This morning, it won’t launch at all. It crashes from the splash screen.


I have done hard shut-downs and restarted it. Deleted the game and re-downloded it. Nothing helps. 


Giving it to end of week before I just delete and walk away.

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Re: Game won’t launch

Community Manager

Hi @CigarDad63


There are some troubleshooting steps that may help you with this depending on the device you play The Sims Mobile on. The EA Help team have created EA Help articles to help guide you through those steps:


- EA_Lanna


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