Game will not allow online mode

by Raincoat8
Reply

Original Post

Accepted Solution

Game will not allow online mode

★★★ Newbie

Product: Star Wars Battlefront II
Platform:Microsoft XBOX One
What is your issue related to? General
Summarize your bug Game will not allow me online access despite my EA account being sync'd up to my Microsoft account. It keeps telling me that I need an EA account to access online but I have and they have already been matched up. On EA.com it will not allow me to go to my "about me" page saying simply that the page wont load. It is bugged out hardcore and meanwhile I am unable to access ANY online play with friends.
What is your gamertag/PSN ID/EA Account name? Raincoat8
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12-30-2018
What time did you see the bug? (HH:MM AM/PM) 12:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? CST - GMT - 6:00
Steps: How can we find the bug ourselves? No idea how you can find the bug...
What happens when the bug occurs? Initially a message pops up upon loading the game telling me my account has been banned.. if I select okay it moves to another message saying I need an account to play online. Then it puts me into the start menu where I can only play arcade mode offline etc.
What do you expect to see? I expect to be able to play online with friends.
Please select your region North America
AMD or Nvidia Model Number

I don't know what other additional information to provide.

Message 1 of 2 (425 Views)

Accepted Solution

Re: Game will not allow online mode

EA DICE Team
Hey, @Raincoat8 for issues with connecting accounts t's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
 
How to get in contact with EA support: https://help.ea.com/en/contact-us/
 
/Atic

View in thread

Message 2 of 2 (333 Views)

All Replies

Re: Game will not allow online mode

EA DICE Team
Hey, @Raincoat8 for issues with connecting accounts t's not something we can help with on AHQ and something you need to reach out to our game advisors on EA support.
 
How to get in contact with EA support: https://help.ea.com/en/contact-us/
 
/Atic
Message 2 of 2 (334 Views)