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Re: Game stops responding randomly

by Ripjaws_Aus
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Original Post

Accepted Solution

Game stops responding randomly

★★★★ Novice

Okay so i love this game, even though is riddled with hackers and it locks up randomly. I could somewhat deal with a crash every now and then but today in less than 2 hours i crashed 5 times, i just came out of a match where there was 3 squads legs and boom. Lockup. crash to desktop. WTF is going on with this game. It seems to be getting worse and worse. I did repairs , everything i could think of and still no dice.

 

What i also noticed is that the game seems to lock up more frequently if tabs are open like youtube and twitter. This game is smooth AF, no fps drops except when i Im scoped in a area with allot of dust in the air. 

 

Please ffs fix your game. This is making me not want to play anymore.

Message 1 of 18 (461 Views)

Accepted Solution

Re: Game stops responding randomly

★★★★ Novice

hmm okay so i did what i would call a last resort, i uninstalled the game and also completely wiped and then reinstalled my GPU drivers once again, then reinstalled the game and so far ive played 3 rounds with no crash. Im not getting my hopes up yet. However i'm noticing a slight fps drop every now and then, not a severe drop but you can feel the drop cause the game gets a little...micro stuttery. 

 

I cant exactly tell you where this happens because its very random. It can happen in a open area and sometimes not. Very random.

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Message 15 of 18 (368 Views)

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Re: Game stops responding randomly

Community Manager

We can look into this for you, @Ripjaws_Aus 

 

Can you attach a DxDiag for us so we can see your specs? Do you have any Windows updates pending or new programs recently downloaded running in the background while playing?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

/Blueberry

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Message 2 of 18 (437 Views)
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Re: Game stops responding randomly

★★★★ Novice

Attached the DxDiag as requested

 

Also windows is up to date and only applications i run is discord, steam, origin, twitch,logitech,Battle net and chrome.

 

All overlays are disabled, even origin

Message 3 of 18 (425 Views)

Re: Game stops responding randomly

Community Manager

@Ripjaws_Aus 

 

It looks like you could upgrade to Windows 10 build 1809. Search "Windows Updates" in the desktop search bar to check for pending updates. Your video card driver is from 2018 and when they are outdated they can cause technical issues, so I'm heavily inclined to lean towards that as to what's causing this. Your PC specs are around the minimum requirements to run this game, so I would try playing at lower video settings and try borderless window to see if that helps boost performance. If you have too many programs running in the background while playing that can consume a lot of resources on your PC which slows down performance.

Download the R7 370 Driver

https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-...

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
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Message 4 of 18 (407 Views)

Re: Game stops responding randomly

★★★★ Novice

I will go ahead and do as you asked. ..But as much as I appreciate your time to try and help me I have to be honest. I feel like this is not going to solve the problem. There are so many people experiencing this issue and its getting worse and worse yet there is no proper solution. I have tried everything , i have even lowered my graphical settings  where my GPU is using half of its Vram. 

 

I do not agree with your comment about a lack or resources just because i am running a few applications in the background. If you can see from the DXDIAG I attached you will notice that i have over 32gb of ram and a 4gb GPU and an I5, that is more than enough to run Apex and a few applications in the background. 

 

Again i do appreciate your time but this is not a problem on our end here. This is a problem with your game and if you disagree please look at the out poor of complaints from people who love your game but cannot play it because of these problems. 

 

But as i said, I will go ahead and do as you requested. I will let you know the results. 

 

Have a good weekend

Message 5 of 18 (400 Views)

Re: Game stops responding randomly

★★★★ Novice

Okay I am actually mad now. So after doing everything you requested now my game crashed as soon as I hit the ground. at least this time i get an error message instead of just crash to desktop.

 

I did a repair aswell and manage to play for a minute then as soon as i died and the red banners came up before going into spectate mode the game crashed. This has not fixed my issue but instead made it worse. The crash info is below, I also attached the file

 

 

 

 

crash:
{
atidxx64: 00000000006B57E4
EXCEPTION_ACCESS_VIOLATION(write): 000001A0A1977FFC
}
cpu: "Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
atidxx64: 00000000006B57E4
atidxx64: 000000000064EDC7
atidxx64: 000000000064EC80
atidxx64: 000000000064EBD6
atidxx64: 0000000000667293
atidxx64: 000000000066BC29
atidxx64: 000000000066B91B
atidxx64: 000000000000A461
atidxx64: 00000000005EE05F
atidxx64: 00000000006B5D2B
atidxx64: 00000000006B5ED2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x7E0000007E000000
rbx = 0x0000019C6698C5C0
rcx = 0x000001A0A1977FFC
rdx = 0x0000019C6698D52C
rsp = 0x00000082EF62F578
rbp = 340 // 0x00000154
rsi = 8
rdi = 2
r8 = 8
r9 = 0x00007FFDF97E0000
r10 = 0x000001A0A1977FFC
r11 = 0x000001A0A1977FFC
r12 = 0x0000019CA1978000
r13 = 0x0000019B825E12B0
r14 = 1
r15 = 0x0000019C6698C6B4
rip = 0x00007FFDF9E957E4
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 6 of 18 (378 Views)

Re: Game stops responding randomly

★★★ Guide
hey man i see ur upset but its fixable.. I had those issues first days after apex came out..

32gb and ddr1600 are intel limit recommendation.. can u try to run the game on 1 stick of ram

also the R7 360 is a bottleneck.. too weak for ur cpu.. I'm not saying go out and spend money on a Rx570 but that will definitely remove bottleneck

i see in the dxdiag ur bios is on a weird time.. can u verify the date is wrong? if so replace the battery

with afterburner u can try and increase the power limit on ur gpu.. also in game set texture streaming budget to 2gb to avoid it spilling into shared memory.. a final attempt can be to use adaptive fps target set it to 60 fps or less
Message 7 of 18 (370 Views)

Re: Game stops responding randomly

★★★★ Novice

I checked the bios date and its correct, I'm in Australia :P I assume you are talking about the actual date and time right? If so yes the time and date is correct. 

 

Thing that is bugging me is I have no problems in any of my other games. Apex is the only one that is giving me trouble. 

Message 8 of 18 (361 Views)

Re: Game stops responding randomly

★★★★ Novice

I also have alrdy tried lowering my settings and that didnt change anything either :/ I used to get the random hanging error that then crashed to desktop "apex stopped responding".

 

After doing what the Ea rep said it has now become worse. So bad that i cant even stay in a game for more than a minute without crashing. Literally i hit the ground and boom error. Only difference is this time it generates an error file. Sometimes i would stay in game till i die, as soon as the red banners roll boom crash.

Message 9 of 18 (360 Views)

Re: Game stops responding randomly

★★★★ Novice

Another crash. Happened as soon as i died and the red banners rolled (before spectating)

 

crash:
{
atidxx64: 00000000006B57E4
EXCEPTION_ACCESS_VIOLATION(write): 0000024E91858FFC
}
cpu: "Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
atidxx64: 00000000006B57E4
atidxx64: 000000000064EDC7
atidxx64: 000000000064EC80
atidxx64: 000000000064EBD6
atidxx64: 0000000000667293
atidxx64: 000000000066BC29
atidxx64: 000000000066B91B
atidxx64: 000000000000A461
atidxx64: 00000000005EE05F
atidxx64: 00000000006B5D2B
atidxx64: 00000000006B5ED2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0x7E0000007E000000
rbx = 0x00000249FEF4B600
rcx = 0x0000024E91858FFC
rdx = 0x00000249FEF4C56C
rsp = 0x000000DAA822FBB8
rbp = 340 // 0x00000154
rsi = 8
rdi = 2
r8 = 8
r9 = 0x00007FFAE7B60000
r10 = 0x0000024E91858FFC
r11 = 0x0000024E91858FFC
r12 = 0x0000024A91859000
r13 = 0x0000024A04736E30
r14 = 1
r15 = 0x00000249FEF4B6F4
rip = 0x00007FFAE82157E4
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 10 of 18 (355 Views)

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