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Re: Game randomly crashing (approximately every 30 mins of playing)

by Aryeth_
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Accepted Solution

Game randomly crashing (approximately every 30 mins of playing)

★★ Novice

Hello ! 

 


I got a problem with my game recently, about every 30 minutes or so that I play, my game freezes for about 1s and then crashes instantly (this happens only in game, the game never crashes in the lobby).
When launching the game again, I sometimes get a message saying that EasyAntiCheat is not running.
I havent seen any patterns in why the game is crashing, it appears randomly on all the maps and without anything special happening.
I tried reinstalling the game, repairing the files, deleting easyanticheat and then repairing, nothing worked.


The game in this state is literally unplayable because I never know when a crash is going to occur.

I checked and the problem is not my hardware, the temps are normal and any other game works with no problem of crashing.


This bug started to occur since the update of the caustic event.
 I did not find any crash log in my documents.

Any solutions for this problem of crashing ? I'm a bit desperate at this point.

Thanks for your help,

Aryeth_

Message 1 of 5 (326 Views)

Accepted Solution

Re: Game randomly crashing (approximately every 30 mins of playing)

Community Manager

Hey, @Aryeth_  make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

 

You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

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Message 2 of 5 (295 Views)

All Replies

Re: Game randomly crashing (approximately every 30 mins of playing)

Community Manager

Hey, @Aryeth_  make sure that all drivers for windows are up to date, also worth reinstalling the GPU drivers for your PC.

 

You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

Atic.png

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 2 of 5 (296 Views)
Highlighted

Re: Game randomly crashing (approximately every 30 mins of playing)

★★ Novice

Hello @EA_Atic !

I checked and all my windows & Nvidia Drivers are up to date.

I will try the clean boot tomorrow, as I dont have much time today sadly ^^'

In the meanwhile Ive joined my Dxdiag if it can help

Thank you !

Aryeth

Message 3 of 5 (282 Views)

Re: Game randomly crashing (approximately every 30 mins of playing)

★★ Novice

Hello again @EA_Atic !

I tried again and this time turning off overwolf in apex and the discord overlay worked

I'll update if it crashes again, thanks for the help ^^

Aryeth

Message 4 of 5 (258 Views)

Re: Game randomly crashing (approximately every 30 mins of playing)

Community Manager
@Aryeth_ glad to hear and thanks for the update! Standard smile

/Atic
Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 5 of 5 (159 Views)
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