Game randomly crashes during matches

by MulakMLK
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Original Post

Game randomly crashes during matches

★★ Novice

So lately i came back to the game - had break from the game for few months. As i came back, my game randomly started to crash. I tried many things (except fps changes since i dont really want to cap my fps in that kind of game). Everytime it crashes, the message pops to check my documents folder to get more info about crash, and that's what it says:

crash:

{

R5Apex: 000000000029AD50

EXCEPTION\_ACCESS\_VIOLATION(read): 0000000008880000

}

cpu: "Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz"

ram: 16 // GB

callstack:

{

KERNELBASE: 00000000000FFBCA

ntdll: 00000000000A4AB2

ntdll: 000000000008C676

ntdll: 00000000000A119F

ntdll: 000000000006A229

ntdll: 000000000009FE0E

R5Apex: 000000000029AD50

R5Apex: 0000000000452936

R5Apex: 0000000000452D27

R5Apex: 00000000004515B7

R5Apex: 00000000004532E2

KERNEL32: 0000000000017BD4

ntdll: 000000000006CE71

}

registers:

{

rax = 0x08880000

rbx = 0x000000F66EC0C170

rcx = 112       

rdx = 4         

rsp = 0x000000F66E85F650

rbp = 0x000002D9E09F0100

rsi = 903    // 0x00000387

rdi = 0x000002DC3DF91360

r8  = 2184   // 0x00000888

r9  = 428816 // 0x00068B10

r10 = 429340 // 0x00068D1C

r11 = 0xFFFFFFFF

r12 = 903    // 0x00000387

r13 = 0x000002D9BB877DF0

r14 = 0x000002D9E0A16632

r15 = 50        

rip = 0x00007FF7500EAD50

xmm0  = \[ \[25000000, 0, 0, 0\], \[0x4BBEBC20, 0x00000000, 0x00000000, 0x00000000\] \]

xmm1  = \[ \[25000000, 0, 0, 0\], \[0x4BBEBC20, 0x00000000, 0x00000000, 0x00000000\] \]

xmm2  = \[ \[11559649, 11559649, 14037.274, 14037.274\], \[0x4B3062E1, 0x4B3062E1, 0x465B5519, 0x465B5519\] \]

xmm3  = \[ \[25000000, 0, 0, 0\], \[0x4BBEBC20, 0x00000000, 0x00000000, 0x00000000\] \]

xmm4  = \[ \[5250000, 0, 0, 0\], \[0x4AA037A0, 0x00000000, 0x00000000, 0x00000000\] \]

xmm5  = \[ \[11573686, 0, 0, 0\], \[0x4B3099B6, 0x00000000, 0x00000000, 0x00000000\] \]

xmm6  = \[ \[1, 0, 0, 0\], \[0x3F800000, 0x00000000, 0x00000000, 0x00000000\] \]

xmm7  = \[ \[11573686, 11573686, 11573686, 11573686\], \[0x4B3099B6, 0x4B3099B6, 0x4B3099B6, 0x4B3099B6\] \]

xmm8  = \[ \[11573686, 11573686, 11573686, 11573686\], \[0x4B3099B6, 0x4B3099B6, 0x4B3099B6, 0x4B3099B6\] \]

xmm9  = \[ \[1, 0, 0, 0\], \[0x3F800000, 0x00000000, 0x00000000, 0x00000000\] \]

xmm10 = \[ \[76176, 576081, 1904400, 7617600\], \[0x4794C800, 0x490CA510, 0x49E87880, 0x4AE87880\] \]

xmm11 = \[ \[3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38\], \[0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF\] \]

xmm12 = \[ \[27578.936, 17042.375, 4190.0391, 0\], \[0x46D775DF, 0x468524C0, 0x4582F050, 0x00000000\] \]

xmm13 = \[ \[0, 0, 0, 0\], \[0, 0, 0, 0\] \]

xmm14 = \[ \[0, 0, 0, 0\], \[0, 0, 0, 0\] \]

xmm15 = \[ \[0, 0, 0, 0\], \[0, 0, 0, 0\] \]
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Re: Game randomly crashes during matches

★★ Novice
@MulakMLK BUMP
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Re: Game randomly crashes during matches

Community Manager

@MulakMLK 

 

Still having trouble? Please include a DxDiag so we can check your system specs and let us know in here if there were any steps you've already attempted to try and fix it. Thumbs up

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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Re: Game randomly crashes during matches

Message 4 of 8 (277 Views)

Re: Game randomly crashes during matches

Community Manager

@MulakMLK 

 

Nice rig! Before we get started, have you tried anything from your end so far recently like basic troubleshooting steps such as repairing the game (right-clicking on it Origin), reinstalling, rolling back your GPU driver and reinstalling, and resetting GPU settings back to default?

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Re: Game randomly crashes during matches

Hey @MulakMLK 

Can you try adding these command in your launch options.

Open Origin, Go to game library and click on Apex Legends.

Now go to settings and go to Game Properties.

 

Here you will find a tab Advanced Launch options.

In the text-box of Command line arguments type here:

-forcenovsync -refresh 60

 

Let me know if this changes anything.

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Re: Game randomly crashes during matches

★★ Novice

I've try that but it didnt help, also i tried almost/or everything that ppl recommended on the internet to fix the crashes, but it seems that the game is crashing because of cpu or just its overclock. After recent patch the msg that pop up after the crash says so at least, and also that's what ppl on reddit were saying, but i cba to turn off oc just for 1 game. If there's any other solution please let me know.

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Re: Game randomly crashes during matches

Community Manager

@MulakMLK 

 

Does it still crash on you if you go into BIOS and set your clocking back to default?

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