Game not loading on Android 8.1

by xxRobMxx
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Original Post

Game not loading on Android 8.1

★★★ Newbie

Today I upgraded to android 8.1 on my Pixel XL. Since the update I can't get the game to load. I've cleared the data, uninstalled and reinstalled and it's hung up on the Title screen. It's trying to download a 1MB update and it's stuck at 0%.

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Re: Game not loading on Android 8.1

★★★ Newbie

Takes me 5-8 minutes for the game to load since upgrading to 8.1 on my Pixel XL.

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Re: Game not loading on Android 8.1

Community Manager

@xxRobMxx 

The following steps have worked for a number of people with a similar issue.  

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

Thanks.

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