Re: Game launching broken after last Windows update

by EA_Atic
Reply

Original Post

Accepted Solution

Game launching broken after last Windows update

[ Edited ]
★ Novice

Hi,

 

after recent Windows update my game is not launching.

 

Application's icon appears, screen is black and after 1-2 seconds application crashes without any information or message provided. Nothing changed on PC except that after previous play I've updated Windows using Windows Update.

 

My complete Windows information:

OS Name: Microsoft Windows 10 Home
OS Version: 10.0.18362 N/A Build 18362
Original Install Date: 18.08.2019, 23:05:38
System Boot Time: 19.08.2019, 20:02:12
System Manufacturer: Dell Inc.
System Model: G5 5587
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~2304 Mhz
BIOS Version: Dell Inc. 1.10.0, 05.03.2019
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Hotfix(s): 2 Hotfix(s) Installed.
[01]: KB4508433
[02]: KB4512508

 

 

I've tried to reinstall the game, restart computer, etc., but nothing works

Edit: I followed this reply: https://answers.ea.com/t5/Technical-Issues/Battlefront-2-won-t-launch/m-p/6580204#M9343

 

However, after starting game and changing settings to use DirectX, game crashes again.

 

Second edit:

I've also tried this: https://answers.ea.com/t5/Technical-Issues/Possible-Fix-for-Battlefront-2-quot-Crash-to-desktop-quot...

Also don't work

Message 1 of 2 (330 Views)

Accepted Solution

Re: Game launching broken after last Windows update

EA DICE Team
Hey, @Tom3k7, Thanks for the detailed report and updates! Standard smile 
 
You can also try to do a clean boot to see if there any programs messing with SWBF2 and turn off any overlay programs for example Discord or Nvidia experience.
 
Let me know if this works or not for you. Standard smile
 
/Atic

View in thread

Message 2 of 2 (299 Views)

All Replies

Re: Game launching broken after last Windows update

EA DICE Team
Hey, @Tom3k7, Thanks for the detailed report and updates! Standard smile 
 
You can also try to do a clean boot to see if there any programs messing with SWBF2 and turn off any overlay programs for example Discord or Nvidia experience.
 
Let me know if this works or not for you. Standard smile
 
/Atic
Message 2 of 2 (300 Views)