Game lags

[biswassayak]

Ally code-878-521-166

After the addition of galactic conquest the game suffer from frame drops whenever switching to characters from the main screen.I use realme 6pro (6gb ram variant).

Please fix this.

[EA_Lanna · Accepted solution]

Hi @biswassayak, 

Could you run through the relevant troubleshooting steps for your device please and then check to see if that helped with the frame drops? 

• If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone 
• If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games" 

If it persists, could you flag it as a bug here: Create a Bug Report

- EA_Lanna

[EA_Lanna · Accepted solution]

Hi @biswassayak, 

Could you run through the relevant troubleshooting steps for your device please and then check to see if that helped with the frame drops? 

• If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone 
• If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games" 

If it persists, could you flag it as a bug here: Create a Bug Report

- EA_Lanna