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Game keeps crashing

by Flommingsen
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Game keeps crashing

★★★★ Novice

Hi

 

My game keeps crashing at random points, mostly it happens in the menu(mostly in the dog tag menu) but also ingame

 

This is my Specs:

 

CPU: AMD Ryzen 7 1800x

GPU: Asus Strix RTX 2080

RAM: 2x8GB - corsair vengeance 3000mhz

 

In-game setting i am running RTX on, on high preset

 

I checked my eventlog and i got the following error code:

 

<System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2019-03-13T19:54:21.230548500Z" />
  <EventRecordID>5624</EventRecordID>
  <Channel>Application</Channel>
  <Computer>RayTraced-Candy</Computer>
  <Security />
  </System>
<EventData>
  <Data>bfv.exe</Data>
  <Data>1.0.70.10299</Data>
  <Data>5c73e8aa</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>10.0.17763.292</Data>
  <Data>b51bba8e</Data>
  <Data>887a0006</Data>
  <Data>0000000000055549</Data>
  <Data>46a4</Data>
  <Data>01d4d9c7c9a9e592</Data>
  <Data>C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe</Data>
  <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
  <Data>76fafb62-2f6e-41d1-87b4-e795c7df7e4d</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

 

 

Message 1 of 11 (230 Views)

Accepted Solution

Re: Game keeps crashing

Hey @Flommingsen

 

Have you tried any of these steps?

 

1. Turn off the Origin in-game Overlay

 

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Uninstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

5. Do a clean uninstall/reinstall of the latest Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

Let us know if this helps.

 

Thanks Standard smile 

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Message 2 of 11 (228 Views)

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Re: Game keeps crashing

Hey @Flommingsen

 

Have you tried any of these steps?

 

1. Turn off the Origin in-game Overlay

 

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Uninstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

5. Do a clean uninstall/reinstall of the latest Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

Let us know if this helps.

 

Thanks Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 2 of 11 (229 Views)

Re: Game keeps crashing

[ Edited ]
★★★★ Novice

Hey @iluminatethesky 

 

Apriciate the quick answer, unfortunatly i just tried all those options(before creating the post), but none worked for me :/

Message 3 of 11 (225 Views)

Re: Game keeps crashing

★★★★ Novice
Installed the game on my ssd instead of my hdd then it worked fine, it might just be my old HDD that is screwed
Message 4 of 11 (219 Views)

Re: Game keeps crashing

Hey @Flommingsen

 

Thanks for the update, glad to hear it's working for you Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 5 of 11 (216 Views)

Re: Game keeps crashing

★★★★ Novice
Doubtful. Let us know if any further updates please.
Message 6 of 11 (190 Views)

ERROR with kernelbase

★★★★ Novice

Hi, since the firestorm update, if I play as a team, the game will crash. It always happens to me, playing alone does not happen but as a team it does not work. Then I go to the event viewer and the problem is with Kernelbase. Attached computer information and error.

 

Error:

 bfv.exe
1.0.70.49765
5c8eb655
KERNELBASE.dll
10.0.17763.348
d620e319
887a0005
0000000000039149
31ec
01d4e4afbab01527
D:\Origin Games\Battlefield V\bfv.exe
C:\WINDOWS\System32\KERNELBASE.dll
a8167302-97d3-4fb3-91e9-5c52a4d5e80a 

 

PC:

i9 9900k

Corsair Vengeance RGB Pro Black 32GB (2x16GB) 3200Mhz

MSI MPG Z390 GAMING PRO CARBON AC Socket 1151

Gigabyte GeForce RTX 2080 Ti Windforce OC 11GB GDDR6

Samsung 970 PRO 512GB NVMe

2tbHDD

Message 7 of 11 (150 Views)

Re: ERROR with kernelbase

★★★★ Novice
Check if you have VCC 2015 installed
Message 8 of 11 (140 Views)

Re: ERROR with kernelbase

★★★★ Novice

Ok 

I have the VCC of the 2008 2010 2012 2013 and 2017; But when I try to install the 2015 version, it tells me that there is already a more current version installed in the system. What I can do?

 

 

 

 

 

 

 

This is the of vcc 2015 Error 0x80070666: Cannot install a product when a newer version is installed.

Message 9 of 11 (128 Views)

Re: ERROR with kernelbase

[ Edited ]
★★★★ Novice

Uninstall 2017. Then you can install 2015. It fixed crashes for me.

 

Refer to: https://answers.ea.com/t5/Technical-Issues/Another-Potential-Fix-for-Crashing/m-p/7723544#M11111 

Message 10 of 11 (100 Views)

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