Game keeps crashing due to connection issues. [ Edited ]

[enok2019]

I've been playing this game for a month now without any real issues.

Game today though has been almost unplayable since 12 PM EST

I log in, do a thing or two, and then while i'm trying to play a match or trade a set, the game crashes.

Also many ads i watched today, failed to award the energy.

It doesn't crash in those instances, just fails to give the energy award (half the time)

When it does crash, I get sent back to load screen but then it just constantly fails to log on.

After a crash i can only log on if i terminate app and wait a few minutes.

I've never had this issue before.

I'm afraid to play any league matches in fear of crashing.

I've lost a lot of energy today because of this.

Even worse is that i spent real money earlier today to refill!!!!!!!!!

Seems to be a connection to the server issue.

Please fix.

[EA_Blueberry · Accepted solution]

@enok2019 

Are you still having some trouble with the game crashing, sounds really frustrating. Don't want you to stress out about it crashing during league games, I know they're important. 

Have you tried anything to fix it? We have some troubleshooting steps below for our mobile games which are always recommended for technical issues like this one. Let us know if you still need help!

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress. 

[EA_Blueberry · Accepted solution]

@enok2019 

Are you still having some trouble with the game crashing, sounds really frustrating. Don't want you to stress out about it crashing during league games, I know they're important. 

Have you tried anything to fix it? We have some troubleshooting steps below for our mobile games which are always recommended for technical issues like this one. Let us know if you still need help!

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress. 

[enok2019]

@EA_Blueberry Sorry for the late reply,
Those issues only occurred that day.
Consider this closed.