October 2017
October 2017
Greetings,
Looks like you've done everything right. Sorry to here you're having problems.
Just so you know 100+ millions of users are not having any issues. I know that doesn't help, but it lets you know it is worth it to find out why your device is having issues.
Because once you do solve it, you'll be having a blast. :D
I suggest making sure your device has latest FW/SW updates. No other apps are interfering: Settings > Apps > "Force Stop" any suspected to interfere.
Make sure you internet is stable, this alone could be your whole problem as this is a constantly online required game.
Hope this helps.
October 2017
Crashing during the event is not a bug but a feature. You'll notice that you don't get crashes during the first day but get an increasing number as you advance.