Game is not starting for me

[HELLSPAIN21]

It happens to my phone too but it weird it was working and then it stopped I have the Razor phone I tried to uninstall it and reinstall it and I'm having a hard time using the the screen the game won't even let me start it properly what should I do.

[EA_Lanna · Accepted solution]

Troubleshooting might help get the game started for you. If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone" or if you have an Android device, could you please complete these steps: "Android troubleshooting for EA Mobile Games". These steps should hopefully help with this but do let me know how that goes for you.  

[Goochiano2]

For me, the game stopped working entirely on two different devices on the same Day. It no longer works on my iphone nor my ipad.  Tried deleting and re-downloading. Nothing. It will not load completely. Gets to 56% and stops.

[Garrett_Meandel]

Since the update last week, I have been unable to load on my old ipad. The loading screen gets to about 15mb or 17mb out of 31mb (46%) and then complains of connection error. 

There is no issue with connection, and no problem connecting on iphone. 

But have been unable to use on ipad for a week now.

[JabbatheHuttdog]

Same here on iPhone 5 - sorry, I'm poor.

[EA_Lanna · Accepted solution]

Troubleshooting might help get the game started for you. If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone" or if you have an Android device, could you please complete these steps: "Android troubleshooting for EA Mobile Games". These steps should hopefully help with this but do let me know how that goes for you.