Game is already running error (EA app, PC)

[MdieNstyle]

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ff45ae9c-ad10-46a3-b97e-549c717991e4
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 14.09.2024 09:00
Summarize your bug Everytime I launch a game (EA FC 24 , LIMBO, and any other game I download) it tells me that the game is already running, I've deleted and reinstalled both the game and the ea app, I've cleared cache, I've restarted my pc and the app several times, I tried loggin out and loggin back in. Nothing works

it used to be error "an update is required, please visit game hub to download" and when disappeared I got now this new error "game is already running", can't be fixed without setting date to 24.08.2024 (last time the game was working normally)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look at the images I sent
What happens when the bug occurs? A message box saying game is already running
What do you expect to see? a fix. I want to play the game without the need to amend date, I need to be able to enjoy FC25

[MdieNstyle · Accepted solution]

Solved for me by deleting all  the old Origin files from the desk

try it if you have the same issue,
1- uninstall.

2- manual delete all app data of EA app and Origin

3- reinstall

the games should repair and you're good to go

[EA_cuervo]

Hi there,

Can you please try a Clean Boot: How to clean or safe boot your computer, reinstall the game and try to run it again. 

If the issue persits, please share a DxDiag with us with a DxDiag: How to gather information on your PC using DxDiag

[MdieNstyle]

Not working dear, and now I got the Dxdiag file, how may I share it?

[EA_cuervo]

When you click on reply, there will be an option saying "Choose file" at the bottom right which will allow you to attach the file to your next post. 

[MdieNstyle]

HYG

[MdieNstyle]

Product: The EA app
Platform:PC
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 20.09.2024 07:30
Summarize your bug Everytime I launch a game (EA FC 25  Play pro edition) it tells me that "the game has not been released yet", I've deleted and reinstalled the ea app, I've cleared cache, I've restarted my pc and the app several times, done a clean boot, I tried loggin out and loggin back in. Nothing works

How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look at the images I sent
What happens when the bug occurs? A message box saying the game has not been released yet
What do you expect to see? a fix.

[EA_cuervo]

@MdieNstyle I see that you mentioned first that you had an error message saying "The game is already running", now the message changed to "The game has not been released yet"?

[MdieNstyle]

As I've mentioned dear, the only solution to the mentioned issue "The game is already running" and it was "an update is required, please visit game hub to download" before, and when fixed another error happened "The game is already running" is: setting the date to 24.08.2024 after running the app and before running the games ... this particular solution is not working with EA FC 25, and when trying to operate normally it gives "the game has not been released yet" error

I've reached a temporary solution, will try it and update the thread for others with same issues

[MdieNstyle · Accepted solution]

Solved for me by deleting all  the old Origin files from the desk

try it if you have the same issue,
1- uninstall.

2- manual delete all app data of EA app and Origin

3- reinstall

the games should repair and you're good to go

[EA_cuervo]

@MdieNstyle Thank you very much for the clarification and for sharing the steps to fix the problem! We appreciate that! Have fun!