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Re: Game gets stuck on the art work before character list

by Waiting-On-Fate
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Game gets stuck on the art work before character list

★★ Novice

I recently returned to SWTOR after a couple years away. But after downloading the newest updates and patches, I'm not able to get past the art screen before the character list. I can hear the sound effects for ships and then get blasted by the intro music, but it freezes and never leave the art screen. I can't access any of the game. I've tried everything I can find online to make it work. I've uninstalled and re-installed the game to no avail. Does anyone have any suggestions on fixing this? 

Message 1 of 9 (293 Views)
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Re: Game gets stuck on the art work before character list

@Waiting-On-Fate 

 

Dxdiag per this link may be handy, i would look at the antivirus and firewall too and ensure exceptions exist for swtor

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Message 2 of 9 (261 Views)
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Re: Game gets stuck on the art work before character list

★★ Novice

Here's the Dxdiag. Not sure what I'm looking for in this.

Message 3 of 9 (240 Views)
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Re: Game gets stuck on the art work before character list

@Waiting-On-Fate 

 

Use https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

 

see if it offers a newer intel video driver

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 4 of 9 (231 Views)
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Re: Game gets stuck on the art work before character list

★★ Novice

No luck there. Called the support number and still haven't been able to get anything resolved. :/

Message 5 of 9 (159 Views)
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Re: Game gets stuck on the art work before character list

★★ Novice

Here's the screen I get stuck on with the wheel in the position it gets stuck every time. I've noticed that a thin line appears at the top of the screen as soon as the music starts. Then the whole screen freezes at the same point in the music. Frown

Message 6 of 9 (146 Views)
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Re: Game gets stuck on the art work before character list

@Waiting-On-Fate 

 

did you get a new intel video driver ? the latest appears to be 10 Jan 20 at this link however the dxdiag had one from 2017 

 

This can be antivirus / firewall related too , what programs are you using for reference ?

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 7 of 9 (138 Views)
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Re: Game gets stuck on the art work before character list

★★ Novice

According to the link given, I'm using the most current driver. 

 

I have windows defender and TrendMicro. I've got exceptions both inbound and outbound for SWTOR.

Message 8 of 9 (122 Views)
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Re: Game gets stuck on the art work before character list

@Waiting-On-Fate 

 

I would uninstall that video driver and retry a fresh install, ensure defender has exceptions for swtor both private and public

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 9 of 9 (117 Views)